Website Terms

Terms and Conditions

Effective date: May 6, 2026 · Last updated: May 6, 2026

1. Acceptance of These Terms

These Terms and Conditions (the "Terms") govern your access to and use of the website operated by Pasadena Clinical Group, located at 301 N. Lake Ave, STE 600, Pasadena, CA 91101 ("PCG," "we," "us," or "our"). By accessing or using the website, you agree to be bound by these Terms and by our Privacy Policy and Cookie Policy. If you do not agree, please do not use the website.

2. No Medical Advice; No Clinician-Patient Relationship

The information on this website is provided for general informational purposes only and is not intended to diagnose, treat, or prevent any condition or to substitute for a professional consultation with a licensed clinician. Use of, or access to, the website does not create a clinician-patient relationship between you and any clinician at Pasadena Clinical Group. A clinician-patient relationship is established only after intake, informed consent, and the first scheduled session. If you think you may have a medical or mental-health emergency, call or text 988 (the 988 Suicide & Crisis Lifeline) or call 911.

3. Intellectual Property

All text, graphics, photographs, illustrations, logos, audio, video, and other content on this website ("Content") is owned by Pasadena Clinical Group or its licensors and is protected by United States copyright, trademark, and other intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to view and download Content for personal, non-commercial use, on the condition that you do not modify the Content or remove copyright or proprietary notices. Any other use, including reproduction, distribution, public display, or creation of derivative works, requires our prior written permission.

4. User Submissions

You should not submit confidential or sensitive information through the website's general contact forms. Such forms are not secure communications channels for protected health information. If you submit information through the website, you grant Pasadena Clinical Group a non-exclusive, royalty-free license to use that information solely to respond to you and to operate the website.

5. Third-Party Links

The website may link to third-party sites that we do not control. We provide these links as a convenience and do not endorse the content, products, or services of those sites. Your use of any third-party site is governed by that site's own terms and privacy policies.

6. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR CONTINUOUS AVAILABILITY. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Limitation of Liability

To the maximum extent permitted by California law, Pasadena Clinical Group, its clinicians, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the website, even if we have been advised of the possibility of such damages. Where liability cannot be excluded, our aggregate liability for any claim arising out of these Terms or your use of the website is limited to one hundred United States dollars (US$100). Nothing in this section limits any rights you may have under California Civil Code §1668 or other non-waivable provisions of California law.

8. Indemnification

You agree to indemnify, defend, and hold harmless Pasadena Clinical Group and its clinicians, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the website in violation of these Terms or applicable law, or (b) your violation of any rights of a third party.

9. Dispute Resolution — Mediation, then Binding Arbitration

The parties agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the website (each, a "Dispute") will be resolved as follows:

  1. Informal resolution. The parties will first attempt to resolve the Dispute informally through good-faith negotiation for at least thirty (30) days, beginning with written notice to office@pasadenaclinicalgroup.com. The applicable statute of limitations is tolled during this period.
  2. Mediation. If the Dispute is not resolved through negotiation, the parties will participate in non-binding mediation administered by JAMS, or, by mutual agreement, the American Arbitration Association ("AAA"), in Los Angeles County, California, before a single mediator under the applicable rules of the chosen administrator. The parties will share the mediator's fees equally, except that the Practice may, in its discretion, advance fees that would impose a substantial barrier to access.
  3. Binding arbitration. If the Dispute is not resolved within sixty (60) days of the commencement of mediation, it will be resolved by final and binding arbitration administered by JAMS (or, by mutual agreement, AAA) in Los Angeles County, California, before a single arbitrator under the applicable streamlined or comprehensive rules of the chosen administrator. The arbitrator will apply California substantive law to the merits and may award any individual relief that a court could award, subject to Section 9(d) below. Judgment on the award may be entered in any court of competent jurisdiction. Consistent with Armendariz v. Foundation Health Psychcare Services, Inc., 24 Cal. 4th 83 (2000): (i) the arbitration will provide for adequate discovery; (ii) the arbitrator will issue a written, reasoned award; (iii) Pasadena Clinical Group will pay all administrator and arbitrator fees that exceed a comparable court filing fee; and (iv) the arbitrator may award statutory remedies (including attorneys' fees and costs) on the same basis as a court.
  4. Class action and representative-action waiver. To the maximum extent permitted by law, all claims must be arbitrated on an individual basis only. Class, collective, consolidated, mass, and representative actions, and the right to act as a private attorney general beyond the carve-outs in Section 9(e), are waived. If a court finds this waiver unenforceable as to a particular claim, that claim (and only that claim) may proceed in court, and the remainder of this Section 9 will continue in full force.
  5. Carve-outs. Either party may seek provisional equitable relief in a court located in Los Angeles County, California, to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property, confidentiality, or trade-secret rights, pending arbitration. Nothing in this Section 9 prevents you from filing a complaint, charge, or report with any government agency — including the U.S. Department of Health and Human Services, the U.S. Equal Employment Opportunity Commission, the National Labor Relations Board, the California Civil Rights Department, the California Attorney General, the California Department of Justice, or any state licensing board — or from cooperating with any government investigation. Claims under California's Private Attorneys General Act (Lab. Code §2698 et seq.) are not subject to this Section 9 to the extent required by California law (see Adolph v. Uber Technologies, Inc., 14 Cal. 5th 1104 (2023)).
  6. Confidentiality of arbitration. The arbitration proceedings, the existence of the arbitration, and any award are confidential except as required by law or by judicial review or enforcement of the award. This confidentiality provision does not prohibit a party from disclosing information to file or support a complaint with a government agency, to comply with mandatory-reporting obligations, or to discuss the underlying facts of any claim of harassment, discrimination, or retaliation, consistent with California Code of Civil Procedure §1001 and California Civil Code §1670.11.
  7. Governing arbitration law. The Federal Arbitration Act, 9 U.S.C. §§1 et seq., governs the interpretation and enforcement of this arbitration provision. The California Arbitration Act, Code of Civil Procedure §§1280–1294.4, applies as a fallback where the FAA does not.

Note: Disputes arising out of clinical care or the patient relationship are governed by the separate Arbitration Agreement set forth in Sections 15–18 of the Treatment Consent, which includes the bold-face notice and 30-day right of rescission required by California Code of Civil Procedure §1295.

10. Governing Law and Venue

These Terms are governed by, and will be construed in accordance with, the laws of the State of California, without regard to its conflict-of-laws principles. Subject to Section 9, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California for any matter that is not subject to arbitration.

11. Force Majeure

Pasadena Clinical Group is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including without limitation acts of God, natural disasters, fire, flood, earthquake, pandemic or epidemic, governmental orders, civil disturbance, war, terrorism, labor disputes, supplier or vendor failure, telecommunications or internet outage, cyber-attack, or utility failure.

12. Severability and No Waiver

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect. No failure or delay by Pasadena Clinical Group to enforce any provision is a waiver of that provision or any other provision.

13. Entire Agreement; Modification

These Terms, together with our Privacy Policy, Cookie Policy, Treatment Consent, and Office Policies, constitute the entire agreement between you and Pasadena Clinical Group regarding your use of the website and (where applicable) services. We may modify these Terms from time to time by posting an updated version on this page; continued use of the website after the "Last updated" date constitutes acceptance of the modified Terms. The version in effect on the date of any incident giving rise to a claim governs that claim.

14. Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a sale, merger, reorganization, or other transfer of our business or assets, and these Terms will bind and inure to the benefit of our successors and permitted assigns.

15. Federal and California Compliance References

These Terms are intended to operate consistently with: the Federal Arbitration Act (9 U.S.C. §§1 et seq.); the Health Insurance Portability and Accountability Act and its implementing regulations (45 C.F.R. Parts 160 and 164); Section 1557 of the Affordable Care Act (42 U.S.C. §18116); the Americans with Disabilities Act (42 U.S.C. §12101 et seq.) and California Unruh Civil Rights Act (Civil Code §51); the No Surprises Act (29 U.S.C. §1132 and implementing regulations); the California Consumer Privacy Act / California Privacy Rights Act (Civil Code §1798.100 et seq.); the California Confidentiality of Medical Information Act (Civil Code §§56 et seq.); the California Code of Civil Procedure §1295 (medical malpractice arbitration); the California Fair Employment and Housing Act (Gov. Code §12940); the California Business and Professions Code provisions governing licensure of psychologists and behavioral-health professionals; and other applicable federal and California law. Where any provision of these Terms is in conflict with a non-waivable requirement of such law, the law controls and the conflicting provision is severed to the extent of the conflict.

Contact

Pasadena Clinical Group, 301 N. Lake Ave, STE 600, Pasadena, CA 91101 · (626) 354-6440 · office@pasadenaclinicalgroup.com